Leadership intent is rarely the problem inside organisations.

In this opening episode of The Crux of It, Heather speaks with Howard Murray, a workplace strategy leader currently working at Electronic Arts, about leadership, innovation, productivity, and the conditions people actually need to do their best work.

Speaking from personal experience rather than in an official capacity, we explore trust, autonomy, decision-making, and the gap between what leaders want organisations to be and how work is experienced day to day.